I’m a management consultant and coach, university lecturer, keynote speaker and author with 10+ years of experience. My focus is on building responsive organisations that thrive in a V.U.C.A. environment (volatility, uncertainty, complexity and ambiguity). I apply systems thinking and the principles of design thinking, service design, customer experience and innovation to help teams navigate through messy problems and complex challenges. My strengths lie in making sense of the vague and unstructured, identifying patterns, designing strategies and creating viable options for the future.